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This guide is for tenants who are renting a property that Archbold & Edwards fully manage, if you are not renting a property fully managed by us, please contact your landlord directly.

Situation
Is this an emergency?
Who do I call?
Comments
No heating
Depends on the time of year and circumstances
Archbold & Edwards
Landlord
Emergency contractor – Gas Fix 02392 990114
Archbold & Edwards hold a limited number of electric heaters tenants can collect over the Christmas period if required.
No hot water
NO
Archbold & Edwards
Landlord
Emergency contractor - Gas Fix 02392 990114
If the office is closed for an extended period (Christmas Eve, Christmas Day, Boxing Day) please note the office will deal with your maintenance issue when the office reopens.
No power supply
Yes, if total loss of power in the property which does not extend to neighbours
Archbold & Edwards
Landlord
Emergency contractor – Impact Electrical Services - 07725876931
Check:
  • The fuse boards
  • Neighbouring properties
  • Your power supplier to establish if there is a known fault
Gas leak
Yes
National Grid
Emergency number: 0800 111 999
Carbon Monoxide alert
Yes
Archbold & Edwards
Landlord
Emergency contractor
Email the office, change the batteries in the alarm to make sure not faulty, turn off all appliances, open windows (ideally) and leave the premises, we will organise a gas engineer to attend.
Fire
Yes
Fire department
Call 999
No water supply
Yes, if there is no running water at all
Archbold & Edwards
Landlord
Emergency contractor
Check with Portsmouth Water: 023 9249 9888
Plumbing leaks
Yes, if it cannot be contained and is causing damage
Archbold & Edwards
Landlord
Emergency contractor – Gas Fix 02392 990114
Check:
  • Turn off the water
  • Take extra care if leak is through or near any electrical fittings
  • Alert neighbours if water is leaking from their properties
Roof leaks
Yes, if the leak is causing major damage or is affecting an electrical fitting
Archbold & Edwards
Landlord
Emergency contractor
Roof damage
Yes, if hazardous to people or property
Archbold & Edwards
Landlord
Emergency contractor
Blocked sink, basin, bath etc.
No
Normally tenant responsibility unless it can be proven that blockage was not caused by you
Blocked toilet
Yes, if there is only one toilet in the property
Archbold & Edwards
Landlord
Emergency contractor
Normally tenant responsibility unless it can be proven that blockage was not caused by you
Drains
Yes, if damage is being caused
Archbold & Edwards
Landlord
Emergency contractor
Locks/Doors
Yes, if you are unable to secure the property or have lost your keys
Police if a crime has been committed
Normally a tenant responsibility unless it can be proven that damage / issue was not caused by you
Broken windows
Yes, if you are unable to secure the property
Police if a crime has been committed
Normally a tenant responsibility unless it can be proven that damage / issue was not caused by you
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